Refund and Returns Policy

At WNA Jewels, your peace of mind is just as important as your purchase. We’ve designed our return and exchange policy to be straightforward and stress-free — because we’re here to make every part of your jewellery journey exceptional.

If you ever need to make a return or exchange, simply email us at [email protected] and we’ll take care of the rest.

• 💎 Items over $40,000 (like loose gemstones or custom-set pieces): Return or exchange within 15 days

• ✨ Items under $40,000: You have a 30-day window

The clock starts once your order is ready for shipping or pickup — even if you choose to schedule delivery for a later date.

Note:

We do not allow ordering multiple gemstones for comparison. Need help choosing the right one? Our expert team is happy to guide you.

🚫 One-Time Exchange Only:

Gemstones may be returned or exchanged once. Replacements can’t be returned again.

📜 Keep Your Grading Reports:

Missing or damaged grading reports will incur a fee that’s deducted from your refund.

• Custom-designed jewellery
• Eternity rings
• Worn or damaged items
• Jewellery that’s been resized, engraved, or altered
• Items not packaged properly for return
• Returns requested outside of the return window

• In-store: Bring the item to our San Francisco showroom within your return period

• Shipping: Ship your return within your allowed timeframe

• 🆓 Domestic returns are on us (we provide a pre-paid, insured shipping label)

• 🌍 International returns: Shipping, insurance, and related fees are the customer’s responsibility

⚠️ You may return up to two orders per year

All returns must use our official shipping labels. Items shipped back using other methods will not be accepted.

Once we receive your return, our quality assurance team inspects the item. If everything checks out:

• ✅ Your refund will be processed within 10 business days

• 💳 Refunds go back to your original payment method

• 💸 Bank wire refunds are sent via check to your address

• 🧾 Refund timing varies by payment method (PayPal, Stripe, etc.)

Prefer store credit instead? No problem — let us know and we’ll apply it toward your next order.

Call us at (888) 968-8810 or email [email protected]

Whether it’s a return, a question, or just some advice — we’re always happy to help.