Faqs
FAQs
Product
💎 Do you offer resizing or adjustments after purchase?
Yes, we provide complimentary resizing or minor adjustments for most designs. Just contact our support team within 15 days of delivery to arrange it.
💎 How should I care for my jewellery?
Store your jewellery in a dry, soft-lined box. Avoid exposure to perfumes, chemicals, and moisture. Clean gently with a soft cloth to maintain its shine and brilliance.
💎 Is your jewellery certified?
Yes, all our gold jewellery is BIS Hallmarked and our gemstones come with authentication certificates to ensure purity and trust.
💎 Are the gemstones natural or lab-grown?
We offer both options. Each product page clearly mentions whether the gemstone is natural or lab-grown, so you can make an informed choice.
💎 Is your jewellery suitable for daily wear?
Our jewellery is crafted for elegance and durability. While many designs are perfect for everyday wear, we recommend gentle handling for delicate pieces or those with intricate stonework.
Orders
📦 Can I modify or cancel my order after placing it?
We accept modifications or cancellations within 12 hours of placing the order, provided the item hasn’t entered production or been shipped. For custom or engraved pieces, cancellations may not be possible once crafting begins. Please reach out to our support team as soon as possible for assistance.
📦 Are your gemstones conflict-free?
Yes, we are committed to ethical sourcing. All our gemstones are conflict-free and responsibly procured through trusted, verified suppliers.
📦 How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or WhatsApp. You can also track your order anytime through the “My Orders” section on our website.
📦 What is your return policy?
We offer a 7-day return or exchange window on eligible items. Products must be unused, with original tags, packaging, and certificates intact. Custom or engraved pieces may not be eligible for return.
📦 What is your shipping policy?
We offer free shipping across United Kingdom. All orders are securely packed and insured in transit. Domestic delivery usually takes 4–7 business days. For international shipping, charges and timelines vary by destination.
Payments
💳 My payment failed but the amount was deducted. What should I do?
If a payment fails but your account has been charged, the amount is usually auto-refunded within 5–7 business days. If it doesn’t reflect, please contact us with your transaction ID and we’ll resolve it promptly.
💳 Can I pay using PayPal?
Yes, you can securely complete your purchase using PayPal, including PayPal Credit if available in your region.
💳 Do you offer instalment options or Klarna?
We offer Stripe-powered instalments (where eligible) and are working to integrate additional flexible payment solutions soon. Available options will be shown at checkout based on your location and payment method.
💳 What payment methods do you accept?
We accept all major credit and debit cards via Stripe, as well as PayPal. You can also use Apple Pay, Google Pay, and other local payment methods supported through Stripe’s secure gateway.
💳 Is it safe to make payments on your website?
Yes. All transactions are processed securely via Stripe and PayPal, which are PCI-DSS compliant and use industry-standard encryption to protect your data and payment details.
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