Privacy Policy

Privacy Policy – WNA Jewellers (UK)

Last Updated: May 13, 2025

Thank you for choosing to be part of the WNA Jewellers community. At WNA Jewellers (“WNA Jewellers”, “we”, “us”, “our”), we are committed to safeguarding your privacy and protecting your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy notice applies to all personal data collected through our website (www.wnajewels.com), online services, customer service interactions, marketing activities, and any in-store or virtual appointments (collectively referred to as the “Services”).

If you have any questions or concerns, please contact us at: [email protected]

 

1. Information We Collect

We collect and process personal data that you voluntarily provide to us, such as:

• Full name, contact number, and email address

• Billing and delivery address

• Payment details (processed securely via third-party providers)

• Preferences and purchase history

• Communication with our customer support

We also collect data automatically through cookies and analytics tools:

• IP address and browser type

• Device type and operating system

• Interaction data (e.g., pages visited, time spent)

 

2. How We Use Your Information

We use your data:

• To process orders and deliver products

• To respond to queries and provide customer support

• To personalise your shopping experience

• To send marketing emails (with your consent)

• To comply with legal obligations

You can opt out of marketing at any time by clicking the unsubscribe link in our emails.

 

3. Lawful Basis for Processing

We process your personal data based on:

• Your consent (e.g., subscribing to emails)

• Contractual necessity (e.g., order fulfilment)

• Legal obligations (e.g., record-keeping, fraud prevention)

• Our legitimate interests (e.g., service improvements, analytics)

 

4. Sharing Your Data

We only share your data with:

• Payment providers (e.g., Stripe, PayPal)

• Delivery partners (e.g., Royal Mail, DHL)

• IT service providers (e.g., hosting and analytics)

• Legal or regulatory authorities (as required)

We never sell your personal data.

 

5. International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK government.

 

6. Data Retention

We retain your data only for as long as necessary for the purposes set out in this policy, including legal and accounting requirements. Customer accounts may be deleted upon request.

 

7. Your Rights (UK Residents)

You have the right to:

• Access your personal data

• Rectify inaccuracies

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact: www.ico.org.uk

 

8. Cookies and Tracking

We use cookies to enhance your browsing experience and for analytics. You can manage your cookie preferences via your browser settings. For details, see our Cookie Policy.

 

9. Data Security

We use encryption, secure servers, and access controls to protect your data. Despite this, no online transmission is 100% secure.

 

10. Contact Us

If you have questions or wish to exercise your rights, contact us at:

WNA Jewellers UK
Customer Support: [email protected]
Phone: +44 (0) 20 7946 0999
Registered Address: [Insert UK business address here]

 

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new revision date.